Skip to policy
Back to home
Trust & care / 01Home / Policies

Privacy Policy

Your information deserves care, too. Here is how information relates to our website and garment-care services.

Draft for reviewLast reviewed

This draft describes the current Mafia Cleaners website preview and the information that may be needed when a cleaning service is arranged. It will be updated when live booking, payments and support are connected.

Review draft. Business contact details and operational policies are awaiting confirmation. This page is not a final service agreement.

About this policy

Mafia Cleaners is the brand shown on this website. The operating company's legal name, address and designated privacy contact are awaiting confirmation and will be added before the service goes live.

This policy covers this website. An external website you choose to visit has its own privacy practices.

Information you share

The local pickup preview accepts test details to demonstrate the flow. It creates temporary demo records only: no live service request, WhatsApp message or customer account is created. Use test details in preview forms. The chat preview is a scripted assistant, not a connected AI model.

When a live service is introduced, its notice should identify the information requested and its purpose before you submit it. Depending on the service, this may include:

  • Your name, phone number and email to respond to an enquiry.
  • Pickup and delivery details, including an address and preferred time, for an accepted order.
  • Item descriptions, care instructions and garment photographs you choose to share, to assess cleaning needs.
  • Order and transaction references to provide service and resolve an issue. Full payment-card details should be handled by a separately identified payment provider.

Website information

Your browser sends technical information, including an IP address and browser details, to the server when it requests a page or asset. Hosting providers may process this information to deliver and protect the website. The deployed hosting setup and log retention must be confirmed before launch.

We use Google Analytics 4 on mafiacleaners.com and order.mafiacleaners.com to understand page visits, service interest, button clicks and progress through booking. We do not send names, phone numbers, addresses, PIN codes, OTPs or care notes to Analytics. Read the Cookie Policy for browser storage and controls.

Using and sharing information

For a live cleaning service, information should be used for the specific enquiry or order, pickup and delivery, service updates, billing and complaint handling. Promotional messaging needs a separate, clearly explained choice.

Live providers handling customer information, such as delivery, hosting or payment providers, must be identified in the launch policy. This draft does not authorise customer data sharing or marketing.

Information may need to be disclosed where applicable law requires it. The scope of any disclosure should be limited to what is required.

Keeping information

Retention periods for enquiries, orders, invoices and support records have not yet been set. The launch policy must explain those periods, or the criteria used to decide them, including any legal record-keeping requirements.

Access controls, secure handling and deletion procedures must be established for live customer records. No website or transmission method can guarantee absolute security.

Your choices

You can leave optional information blank and manage site storage through your browser. A live service may need certain details to arrange an order; those details should be explained when requested.

The launch policy will provide a working contact route for privacy questions, requests concerning your information and withdrawal of optional marketing consent. Available rights depend on applicable law and circumstances.

This preview is not intended to collect children's personal information. Account or booking requirements, including any age requirements, must be stated when live features are introduced.

Updates and contact

The review date appears at the top of this page. Changes to live data collection or service providers should be reflected here before the new activity begins.

The privacy contact and operating company details are awaiting confirmation. This preview's contact form is not a channel for submitting a privacy request.